Effective Date: January 10th, 2023

DoocoGames LLC (referred to in this Privacy Policy as "DoocoGames", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

INTRODUCTION

This Privacy Policy applies to DoocoGames games, websites and related services, (hereafter “the Service”). This Privacy Policy covers the provision of the Services only and not any other companies' websites which you may access from the Application or by using the Services. If we change the Privacy Policy we will post the changes on this page. If you do not accept any changes to the Privacy Policy please stop using the Services and close your account.

THE DATA WE COLLECT

Data that you agree to provide to us:

• Your user name
• Your public email address
• Information entered on the profile (such as the photo and first name/last name of your profile)
• Other data you choose to give us (such as data necessary to identify a lost account, namely the game identifier created specifically for the game)
• Data about your account and game progress
• Your mobile device identifiers (your IDFA or GAID)
• General location data (game language and country)
• Data about your use of the Service, such as gameplay data and your interactions with other players inside the Service

Data we collect from our partners:

• Data we receive if you link a third party tool with the Service (such as Facebook, Google, Apple Game Center)
• Data to improve the quality (such as crash logs)
• Data from platforms that the games run on (such as those used to verify payment)
• Data for analytics purposes, so we can provide you a better Service

WHY DO WE COLLECT YOUR DATA

To make the Service work.

We process data necessary to:

• Create accounts and allow you to play our games and use our Service
• Operate the Service
• Verify and confirm payments
• Provide and deliver products and services you request
• Send you Service-related communications

To make the Service more suitable for our players.

To provide a great Service to our players, we have a legitimate interest to collect and process necessary data to:

• Update and develop player profiles
• Develop and improve the Service and player experience
• Manage our relationship with you
• Respond to your comments and questions and provide player support
• Send you personalised notifications
• Take action against fraudulent or misbehaving players

To show personalized advertisements.

To show you personalized advertisements in the Service, we have a legitimate interest to process necessary data to:

• Transfer your phone advertising identifier to partner advertising platforms subject to having obtained your prior consent

You can deactivate personalized advertising on mobile applications by checking the privacy settings of your Android or iOS device.

WHO CAN SEE YOUR DATA

• Other player and users (such as game statistics and profile nickname)
• Advertising and Social Media partners working with DoocoGames LLC.

HOW DO WE PROTECT YOUR DATA

Security Safeguards.

In order to help ensure a secure and safe player experience, we are continuously developing and implementing appropriate physical, technical and organizational security measures to protect your data against loss, destruction, alteration, disclosure or unauthorized access.

DATA RETENTION/ACCOUNT REMOVAL

We retain your data for as long as your account is active and you did not request to remove it. You have an option to remove your account inside of the application at "Settings" dashboard. All personal data, including nicknames, uploaded pictures, approximate location and achievement statistics will be deleted. Please note that if you ask us to remove your personal data, we will retain some of your data (e.g your current balance) as necessary for our legitimate business interests. Note that any anonymised data may be retained as well.

GDPR - Notice to Residents of the European Economic Area

In accordance with applicable data protection laws, you may have the right to request: access to, rectification, and erasure of your personal information; restriction of processing of personal information; objecting to the certain processing of personal information; and the right to data portability. Where any processing of personal information is solely dependent upon your consent, you have the right to withdraw such consent at any time (For example, we suggest by using the unsubscribe link contained in an applicable marketing message, or, emailing us at the “Communications” details below). Where you believe that we have not processed your personal information in accordance with applicable data protection laws, you may lodge a complaint with the respective supervisory authority or data protection regulator. The provision of personal information by you will be for contractual, marketing, or analytical purposes as referred to in this Privacy Policy. If we do not have access to such personal information from you, then we will not be able to undertake certain Services for you. We may withhold information where the search for that information would require disproportionate effort or have a disproportionate effect to, for example, the cost of providing the information, the time it would take to retrieve the data, or how difficult it may be to obtain the information requested. To exercise your rights under these provisions, please contact us at the “Communications” details below. When we receive your requests, we may ask you to verify your identity before we can act on your request.

SUSPENSION AND BAN POLICY

These rules may be revised from time to time and it is the player’s responsibility to stay abreast of any changes.

Should you receive a warning or ban that you feel was not warranted, you may appeal the decision by contacting Customer Support.
Filing an appeal does not guarantee that the action will be reversed.

An permanent ban of an account may result in case of:

EXPLOITS

Misuse of game features like "Playing with favorites". Acting to lose intentionally. Selling in-game goods or services or accounts for real world currency through an online auction site or any other venue.



HACKING

Interfering with the performance of the DoocoGames game servers or web site. Deciphering, hacking into or interfering with any transmissions to or from the DoocoGames servers or web site. Obtaining unauthorized access to another’s DoocoGames account or account information



HARASSMENT

Abusive, obscene, offensive, sexually explicit, ethnically or racially offensive, or threatening to another player or an official DoocoGames Online representative. Sends excessive e-mails, support tickets, files support tickets with false information.



SCAMMING

Illegally obtains items through use of an exploit or cheat method.

THE CONSUMPTION DATA SHARED WITH APPLE

DoocoGames may share you consumption data with Apple upon the request.
Apple may request your consumption information when you claim the refund for consumable items (coins or VIP days) purchased in the game.
If you don't provide your consent for sharing that data, please contact our support team prior claiming the refund from Apple.